Frequently Asked Questions
Everything you need to know about shopping at Castle Megastore.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Affirm.
Can I track my package after it ships?
Yes! Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, Castle Megastore ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.